Alberta Health Services
Alberta Health Services had a major pain point. They were spending countless hours trying to manually track course registrations from two different sources in two different systems. The process for handling course registrations was arduous and human resource intensive. Reports were limited, and manually created, due to a lack of a searchable database. Learners had to register for each new course creating a negative user experience.
Clear and detailed user stories were essential to the success of this project. The user story for registrants was very different from that of site administrators and different again from that of course facilitators. Once the various stories were presented and approved Smallbox progressed to the custom programming needs, user testing and refinements. The response has been overwhelmingly positive and enrolments are up. Class dismissed.